Website of the UK government

How to use the benefits adviser

If you are not in one of the groups listed in the ‘who can’t use this service’ section below, you can:

• answer for yourself or someone else - the benefits adviser is anonymous
• save your answers for seven days (you’ll be given a unique reference number to come back to your answers - you must keep this number safe as there is no way to retrieve it)
• download and print your results for reference

Who can’t use this service?

If you are in one of the following groups, the benefits adviser can’t help you but you will be taken to specific, helpful information.

Are you:

a prisoner
a non-uk national
a student
under 18 years old
permanently in residential care or a nursing home

Before you start

You may find it useful to have the following information to hand before you start (especially if you are answering on behalf of someone else):

• savings
• earnings
• benefit and pension letters from the government

Start now

Find out about benefits and tax credits now.

• Benefits adviser

Important:
At present, the benefits adviser can't provide full eligibility advice for a small number of customers who may be eligible to claim Jobseekers Allowance (Income Based), Maternity Allowance, Statutory Maternity Pay and Working Tax Credit. Follow the link below to see if you are affected.

Check if you are affected

If you leave the benefits adviser for 20 minutes or more you’ll get a 'timed out' message and you’ll have to start the benefits adviser again.

More useful links

• Look for work, training, childcare and more
• Find out how your State Pension may look when you retire (Opens new window)